cancellations are accepted within 24 days of purchase, before the item has shipped.
i am not responsible for items being sent to the wrong address (unless i wrote the address incorrectly). items lost in transit will be replaced. if your item is damaged during shipping, contact me immediately and we will find a solution.
refunds are accepted for crystals essences ONLY. the essences must still have the seal intact. please notify me within 7 days of delivery.
refund does not include shipping fees. returns must be shipped back within 14 days of delivery.
all other sales are final. if you are unsure of a product, please try a sample first.
it is your responsibility to determine if fog products are safe for your use. all ingredients are clearly listed in product descriptions, so please research them before your purchase.
by purchasing from fog you are agreeing to all shop policies.